This section sets out the Terms and Conditions by which Mad Science agrees to provide products and services to you and your child.
When you book or purchase any product or service from us, you are signifying your agreement to these Terms and Conditions.
We reserve the right to modify, cancel or append to these Terms and Conditions and upon doing so shall provide you with notification that there has been a change. The current Terms and Conditions always appear on our Website. On renewal of Sessions or purchase of any activity product or service, the most recent Terms and Conditions shall apply.
We reserve the right to alter, vary, omit or substitute any part or parts of any session provided by us described in any promotional or other materials published by us or on our behalf.
In the event of any change in any content as described above, we will have no liability to refund any part of any fee or deposit paid.
The full cost of the Mad Science After School Clubs and Camp Days minus any agreed discounts must be paid at the time of booking.
If full payment is not received at the time of booking, we reserve the right to cancel the booking.
REFUNDS AND CANCELLATIONS
No refunds are available for missed sessions.
If you have booked a Mad Science session and you now wish to cancel:
a) If you inform us more than three weeks before the commencement of the activity we will credit Your Account with 50% of the amount paid. Any additional payments will be refunded if required.
b) If you inform us between one and three weeks before the commencement of the activity, you will forfeit 50% of the amount paid. We will credit Your Account with the other 50%.
c) If you inform us less than one week before the commencement of the activity, you will forfeit the entire amount paid for the activity.
d) If you have booked a science camp and, before it commences, you inform us you wish to change your booking from one camp to another in the same holiday period, subject to availability, the payment of any difference in cost and our complete discretion, you may do so without financial penalty.
Terms and Conditions
Mad Science requires a non-refundable booking deposit of £80. Payment can be made over the ‘phone by most cards (4%surcharge for credit cards applicable) or by cheque. Unfortunately we can’t accept American Express Cards. Please make cheques
payable to Kidscience Ltd.
Any changes to the standard party offer must be discussed and agreed at the time of booking and confirmed in writing by the customer. There is a surcharge of £50 for parties taking place outside of the offered times and on bank holidays.
Balance of payments is due five days before the party. The operations team will call four to five days before the party to confirm final details and collect any outstanding balance.
Mileage costs of £0.45 per mile are charged outside of 15 miles of our offices. For London this is W5 4NG.
Parking charges (including metered parking) will be payable by you, the client. Please inform the Mad Science Party Coordinator of any parking restrictions at the time of booking. Parking at, or near to the venue is essential for a party to take place.
Exact numbers must be confirmed. Unless we are notified five days before your party, we shall assume that your confirmed final number is as stated on the booking form.
We regret that Mad Science does not provide food, birthday cakes or party bags.
Although our instructors are thoroughly CRB checked, vetted and highly trained, children must not be left alone with the instructor and we insist on a legal guardian or responsible adult being present at all times. Neither must our instructors be asked to accompany children to the toilet or assist with feeding.
If at any time the instructor deems that the behaviour of one or more children is likely to cause danger or disruption, the instructor can reasonably request they are controlled or removed and, if this doesn’t happen, cease the presentation until the situation is resolved or terminate the presentation with no recourse to refund.
In the event that the child, or any of the guests, have already seen a Mad Science party it is advisable to let us know the host and date of that party.
Mad Science provides much of its programming in schools both in the classroom, at assemblies and in After School Clubs. Children who have attended any of these programmes will realise that the Birthday Parties are higher octane whilst still providing enquiry based learning and fun. If you are interested in seeing Mad Science in your child’s school please let us know.
In the event that we consider:
a) you are in breach of any of these Terms and Conditions or any regulations issued from time to time by us;
b) the behaviour of your child is disruptive or likely to put other children or Mad Science staff in danger; or
c) your behaviour towards us, other customers, children in their care or our suppliers, agents, managers, subcontractors or employees is disruptive, inappropriate, consistently negligent (including late collection of your child) or likely to bring us or any of our products or services into disrepute,
we reserve the right to exclude your child from any Mad Science activity or part thereof.
In the event that your child is excluded, no fees or deposits will be repaid to you and we reserve the right to seek payment of the balance of any fees due to us.
RETURNED PAYMENTS AND REFUNDS
We will make an administrative charge of £7.50 to cover cheques returned unpaid or unreasonably disputed credit card payments or unhonoured Direct Debits.
In circumstances where a payment is returned:
Refunds are issued in the form in which the original payment was made with the exception of cash which will be refunded in cheque form.
We will process any refund within 28 days of notifying you that we are issuing you the refund.
No credits or refunds will be issued retrospectively.
For the avoidance of doubt, all our products and services are provided on an "as is" basis and save as expressly stated herein without representations, conditions, warranties or other terms of any kind, either express or implied, including, but not limited to, child development, non-infringement or title but excluding the implied warranties of satisfactory quality and fitness for a particular purpose.
CANCELLATIONS & VENUE CHANGES
We reserve the right to cancel any service at any time up to and including the date the activity starts. Should this occur we will endeavor to give you at least seven day's notice and will attempt to offer you a viable alternative or will offer you a refund of any fee paid.
Occasionally it is necessary to temporarily change the venue of our activities. Where this occurs we will endeavor to ensure that the alternative
venue is no more than five miles from the usual location. If the distance is greater than five miles and, as a result, your child is unable to attend, subject to application in writing by you, we will credit Your Account with the amount you paid for the Missed Session.
HEALTH & INJURIES
We accept children on the assumption that they are in good health and it is your responsibility to alert us to any medical complaint or history suffered by your child.
We do not accept responsibility for loss or damage arising from errors or omissions on the Registration Form whether completed by you or by another person in charge of your child at the time of completion.
We do not accept liability for death or personal injury to any child attending Mad Science or any activity related to Mad Science whether organised by Mad Science or otherwise save to the extent that such death or injury shall be caused by the negligence or default of any member of our staff or any other default on our part.
We do not accept responsibility for any loss of, or damage to, personal property belonging to you or your child irrespective of whether such possessions might be used by you or the child for the purposes of any Mad Science activity save to the extent that such loss or damage shall be caused by the negligence or default of any member of our staff or any other default on our part.
We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, bereavement, strikes or other industrial action, terrorism, fire and riot.
Without prejudice to the other terms of this agreement, in no event (including our own negligence) will we be liable for any:
a) economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);
b) loss of goodwill or reputation;
c) any other special, indirect or consequential losses; or
d) loss to third parties.
No provision of these Terms and Conditions shall operate or be construed to operate so as to exclude or restrict our liability under the provisions of any UK legislation in force from time to time which are not capable of being excluded or restricted.
Save as otherwise required by UK legislation, our total liability for any loss, damages, costs or expenses shall not exceed an amount equal to the invoice value for the services provided.
A person who is not party to these Terms and Conditions or any agreement or document incorporating these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
USE OF PERSONAL INFORMATION
Mad Science is registered under the Data Protection Act 1998 to process and store data relating to living individuals.
We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.
From time to time, photographs, film, video or audio recordings may be made during Mad Science activities for publicity, promotional or broadcast purposes. Please inform us before any such event if you do not wish you or your child to appear or be identified in any such material.
These Terms and Conditions and any documents referred to herein constitute the entire agreement between you and us in connection with your booking, purchase or use of our products and services superceding any prior agreements between you and us.
You agree that you have entered into these Terms and Conditions without reliance on any representation, warranty or undertaking by us which is not set out expressly in these Terms and Conditions.
We shall not be under any liability for any failure to perform any of our obligation under these Terms and Conditions if we are prevented from or delayed in so doing due to any circumstances beyond our reasonable control, provided that if the event in question continues for a continuous period in excess of 60 days, you shall be entitled to give notice in writing to us to terminate the contract.
If any payments which are due under these Terms and Conditions are not made by their respective due date, interest shall accrue on the full amount outstanding at a rate of 8% above the base lending rate of the Bank of England from time to time, from the due date until the date of actual payment.
You may contact us by calling the relevant telephone number found on our Website, or by writing to us at the address outlined in your acceptance letter or email. We will be deemed to have received any communication from you, in the case of communication by telephone at the time of you speaking to a telephone operator or, in the case of communication by post, a correctly addressed letter sent by pre-paid first class post or recorded delivery post shall be deemed to have been received two working days after the date of posting.
We may contact you by post, telephone, email, text or fax. Notification sent to you by post will be deemed received by you within two working days. Any other notification will be deemed received by you within one working day.
It is your responsibility to ensure that we have current contact details for you and all adults authorised to pick up your child. You must also keep us appraised of any changes in the health or other relevant circumstances of you or your child.
We may accept any instructions which are given to us regarding a child from anyone who is nominated as an authorised adult on the Registration Form for that child.
LAW & JURISDICTION
Any failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision and that other provisions remain in full force and effect.
Our relationship with you is subject to English law and you and we irrevocably submit to the exclusive jurisdiction of the courts of law.